Providing the tools to help your teams work smarter

What is Service Cloud?

Getting the most from government initiatives can be a challenge without access to the right data and tools. And investments in new technology and people are hard to justify. Until now.

Meet Service Cloud from CapacityGrid. It’s been specifically built to help councils empower their teams to deliver the best outcome by directly accessing technology and services that are already generating net returns.

Service Cloud is your place for a range of tools, data and services to help you get the best service outcomes with less effort. Focused where councils have an opportunity to increase income or savings but where they may lack capacity or investment, Service Cloud will help council teams:

  • Prioritise workloads and work more efficiently
  • Improve management of resources and skills
  • Maximise funding sources and reviews
  • Automate time consuming administrative tasks
  • Help teams do more with less and raise confidence in customer service.

How does it work?

The Service Cloud platform provides an easy-to-use interface and dashboard to help your teams manage processes more efficiently. It uses quality, up-to-date data, from multiple customer and fraud management data sources, without the extra cost or hassle of working with third parties. So, not only do you save time and money, you get immediate actionable results.

Service Cloud is also available as a fully managed option, so the best outcomes can be achieved without any up-front investment. No risk and no additional resource required – just results, guaranteed.

Service Cloud Modules

Our online modules include Fraud and Error Reviews and coming soon are toolkits for managing performance and efficiently conducting Empty Homes Reviews.

Fraud & Error Reviews

For better fraud and error detection rates, reporting and resourcing