CapacityGrid, the service technology company, today announced that a further six councils have signed up to its Fraud & Error Reviews Service, including Burnley Council, Redcar and Cleveland Council and Boston Council. In total, the deal is expected to help the six councils identify over £1m worth of efficiencies. These Councils will now be able to more accurately identify fraud and error in Council Tax Reduction and Housing Benefit claims using sophisticated data matching technology.

Delivered as a fully managed service, the Fraud & Error Reviews Service works by matching data that is live at the point of review, a technique that identifies where errors may be present, reducing the guesswork and avoidable contact. CapacityGrid then undertakes a full end-to-end intervention on cases where it is identified that error may be present. At the point of decision all evidence associated with CapacityGrid’s intervention is provided electronically so councils have a complete and auditable record of everything that has been done. The service is operated by highly experienced benefits practitioners, drawing upon best-in-class data processes and insight. CapacityGrid has access to 25 external data sources through its strategic partner GBGroup (GBG). This combined with a sophisticated rules engine enables the Fraud & Error Reviews Service to produce a single risk score for each case reviewed, ultimately helping councils focus activity on where it is most likely to yield results.

CapacityGrid recently revealed that its Fraud & Error Reviews Service is on track to achieve £2.5m of Council Tax Reduction and Housing Benefit Fraud & Error savings by June 2016 for a consortium of 12 local authorities. This has highlighted how the use of technology and data analytics gives councils a new approach to tackle fraud and error in the system.

Vijay Chandiramani, COO, CapacityGrid, said: “The problem of fraud and error in both the council tax and benefits system remains a serious concern for all local authorities. Our Fraud & Error Reviews Service has demonstrated that a joined up approach to data and process automation allows for more accurate fraud and error identification. So it is encouraging to see more and more councils signing up to our service.”

To find out more about our Fraud & Error Reviews service, click here.

24th May 2016




About CapacityGrid (

CapacityGrid is a service technology company dedicated to helping council teams achieve the best operational return through the scale of its network, having delivered 526 services to more than 200 councils across the UK since services were first launched in 2011. Focusing where councils lack capacity or investment, CapacityGrid offers service technology solutions that make it easy to realise results, using its network to add scale. CapacityGrid’s Empty Homes Review service is a prime example of the ability to add value, with 248 separate Empty Homes Review conducted for councils since 2012, achieving over £250m in New Homes Bonus, and reducing the number of long-term empties by an average of 23% (against a national average of 10% for those council’s that conducted their own in-house review). Testament to CapacityGrid’s ongoing achievements, 175 services were successfully delivered in 2015.


For further information, please contact:

CapacityGrid Press Office

David Adelman

Spark Communications

Tel: 020 7436 0420