Supporting Government Services through Covid-19
All government agencies are facing the challenge of continuing to support essential public services in these difficult times. Staff absences, significant additional demand and additional administration of government responses to the crisis including support helplines and Covid-19 Hubs all impact on the ability to deliver previously core services.
Capacitygrid and Liberata understand these pressures. We deliver key services on behalf of government. We are well placed to cope with this situation:
All this helps keep our teams work focused on the tasks they need to deliver, in turn keeping our clients’ services running throughout the Covid-19 crisis and supporting the public in times of need.
We can help more.
Local government in particular is facing unprecedented spikes in demand for key services – Benefits, Customer Services and Social Care in particular. One example is the national increase of almost 1 million Universal Credit claims in the first 2 weeks of the Covid-19 lockdown. This translates to a near 20% increase in workload for already stretched Benefits and Customer Service teams.
Let us help. We can deploy:
We can remotely get all of these services up and running within a week. Please get in touch to find out more.