• 40 years’ public sector experience
  • 600 reviews completed
  • £675m income generated
  • £250m income protected
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Customer Experience Management

Building on our extensive business process and automation expertise in helping local government fully realise the benefits of going digital, we have partnered with Jadu to help councils to drive intelligent customer experience through its Digital Council platform.

Jadu specialise in developing cloud-based customer experience software including real-time case management, website CMS, online forms and data capture tools that enable local government to provide engaging customer-friendly web experiences.

Through the Jadu Continuum CXM platform, local government can focus on user needs such as simplifying the process to make online payments, request services, reporting issues and easily locating information.

The partnership provides local authorities with the combined tools and expertise to help them digitally transform and automate their services. This will lead to a reduction in costs and at the same time, deliver a more engaging experience to citizens by providing personalisation and the ability to track their requests to councils. The platform provides mobile-friendly websites to improve the user experience, encourage self-service and increase customer adoption and savings through channel shift.

We can help

  • Provide customers with updates at every stage
  • Reduce the number of calls to your customer services team
  • Provide a web portal that gives a single view of each case allowing for collaboration between customers, employees and third parties and Integrates with back office work forces
  • Build efficiency into your services by connecting with your customers. Intelligent forms on all devices, providing rapid service transformation with flexible integration
  • Create and manage customer interactions and expectations in real time, keeping your customers informed and up to date
  • The front-end of all customer transactions and engagement. Personalised web experience management with powerful portal and integration capabilities

We can work with you on a one-off project or engage in a strategic, long-term partnership. Find out more about our specialist services here.

If you want to find out how we can help support you on your digital journey contact us.