• 40 years’ public sector experience
  • 600 reviews completed
  • £675m income generated
  • £250m income protected

Privacy and Cookies

This privacy notice tells you about how Capacitygrid (as a trading name of Liberata UK Limited) uses the personal information that it collects (for example when someone visits our website).

Visitors to our website
When someone visits capacitygrid.com, we use third party services, Google Analytics and Lead Forensics, to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way which does not identify anyone and we use it to help us to understand better how visitors to our website use it.

We do not make, and do not allow Google and Lead Forensics to make any attempt to find out the identities of people visiting our website. If we do want to collect personally identifiable information through our website, we will explain that we want to do this and what we want to do with it.

Use of cookies

We explain how we use cookies in our Cookies Policy, which is detailed below.

Search engine
Our website search is powered by standard features in WordPress, a well-known and widely used website content management platform. Search queries and results are logged anonymously to help us improve our website and search functionality. We do not collect user-specific data and nor does any third party.

We sometimes provide forms which ask you to supply contact details, such as your name and email address. These details allow us to respond to you and we will not sell or trade them to any other site. But we may use them to notify you about important developments within Liberata unless you would prefer not to receive such information, in which case please tell us by emailing us. If you submit feedback by an online form, we will use it to tailor the capacitygrid.com web site.

We use a third party service to help us to keep our website secure and maintain its performance, which processes the IP addresses of visitors to our website.

People who email us
Emails, including any attachments, sent to us via the company website, capacitygrid.com, or to any one of our liberata.com (GSI addresses) are subject to the policies and procedures of the company, which include data protection and monitoring for security and compliance, which is performed with the assistance of Mimecast. Mimecast is an international company specialising in cloud-based email management for Microsoft Exchange and Microsoft Office 365, including security, archiving, and continuity services to protect business mail.

People who call our helplines and helplines operated by us
All our helplines are staffed by professionals who will seek to direct the call appropriately in order that any reasonable enquiry will be resolved in a timely, courteous and professional manner.

People who make a complaint to us
We take all complaints seriously and will investigate the cause of the complaint wherever it is possible and practical to do so, subject to our Complaints Policy.

Company information
Capacitygrid is a trading name of Liberata UK Limited (Registered in England and Wales – No 1238274). Liberata UK Limited is a company registered in England and Wales – No. 1238274. Registered Office: 5th Floor, Knollys House, 17 Addiscombe Road, Croydon CR0 6SR. Liberata UK Limited is a subsidiary of Outsourcing UK Limited (Registered in England and Wales – No 10280945). Registered Office: 12b, Beehive 3 Lingfield Point, Darlington, Durham, United Kingdom, DL1 1YN.

The material transmitted in emails from Capacitygrid and Liberata UK Limited and any of its subsidiary companies are intended only for the person to whom they are addressed and may contain confidential and privileged information. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information other than by the intended Recipient is strictly prohibited. If you receive an email in error, please contact the sender and delete the material from any computer.

Communications transmitted over the Internet are not always secure. The process of transmission may have infected the message and its contents with a computer virus or other malware. Capacitygrid and Liberata UK Limited will not accept any responsibility whatsoever for damage caused to the recipient’s computer systems when the message or contents are opened. All messages and transmissions are checked for all known viruses, malware and exploits.

Cookie Policy

The capacitygrid.com web site may periodically make use of cookies. Cookies are small amounts of information stored by your computer. Our server may issue cookies to your computer when you first visit the capacitygrid.com website in order to make subsequent visits easier for you. As well as being used to enhance the user experience, the information gathered by cookies helps us to obtain data about browsing patterns and develop a demographic profile of our visitors. At this time our use of cookies is extremely limited and restricted to where users leave the site to view videos presented by our YouTube channel.


If you have any questions, comments and requests regarding this privacy policy, please contact our Data Protection Officer, [Tim Collins at DPO_LUK@Liberata.com.]