• 40 years’ public sector experience
  • 600 reviews completed
  • £675m income generated
  • £250m income protected
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SPD Review

Councils could be losing an estimated £90m per year of Council Tax revenue due to incorrect or fraudulent Single Person Discount (SPD) claims. By reviewing your Council Tax single person discount caseload we can help you make significant savings and raise much needed income whilst ensuring fairness to the taxpayer.

Our SPD Review service significantly increases Council Tax revenues by using leading data sources and personal contact to verify and validate SPD entitlements, deterring fraudulent claims. Single Person Discount Review is a fully managed service that offers a simple, innovative and efficient way of reviewing and updating your SPD caseload. We can offer this service with Council Tax Reduction (CTR) claims included or excluded as you prefer and can also incorporate National Fraud Initiative (NFI) data as part of the review. To us, the accuracy of the review is much more important than the removal rate.

Our success is achieved by building a successful partnership with you and your teams in conjunction with continuously reviewing the data and the methodology of the review process that we provide.

Alternatively, our cloud-based service provides you with an alternative delivery model and access to data sets, case management capability and a suite of reports and outcomes to work cases within your existing team.

How does it work?

Our Single Person Discount Review service uses sophisticated data matching from leading data sources and personal contact to verify and validate SPD entitlements.

What we do

We manage the full review process, from data analysis to investigation, handling all citizen correspondence and updating your council tax records if required. We also use templated letters and an intelligent online web form to help support councils’ digital channel shift whilst also offering a number of communication methods to allow residents to respond to the review.

We can:

  • Reduce the number of ineligible claims
  • Identify and address fraudulent claims faster
  • Improve accuracy of Council Tax records
  • Maximise Council Tax income
  • Review ongoing claims

The service usually takes four months from start to finish including the cooling-off period so it really is a relatively quick and painless process for improving the accuracy of your records and unearthing new income.

To maximise your revenues combine this service with our Business Rates Review service.

Our SPD service can be offered in a variety of different commercial models to suit your needs. There are no upfront fees, no risk and guaranteed outcomes. What have you got to lose?

Contact us to find out more.

Case Study: St Albans City & District Council

St Albans City & District Council Identifies and recovers £218,000 of incorrect or fraudulent Council Tax discounts by undertaking a Single Person Review with Capacitygrid.

of residents respond online
approx additional Council Tax per review
3 years
minimum experience of Council Tax Officers