The Capacitygrid CloudTools software suite supports sustainable digital transformation by rounding out the capabilities provided by commonly used customer portals. Available as a Software as a Service platform, CloudTools both complete the online toolkit and provide service teams and managers with the tools necessary to deliver the cultural and productivity changes that are key to delivering savings.
Each component of the CloudTools suite is designed to provide actionable intelligence regarding the services requested by customers, the actions taken to deliver those services and the customer perception of the service.
The components of the CloudTools software suite are:
Taken as a whole, CloudTools can drive a 17.5% reduction in staff requirements across Revenues, Assessments and Customer Service functions within a year, rising to a 26.5% reduction by the end of year 2, an ongoing saving of over £400,000 per year in a typical billing authority.
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